Roadside Assistance — 1-800-FOR-MERCEDES (1-800-367-6372)

With 1-800-FOR-MERCEDES (1-800-367-6372) you are only a phone call away from 24-hour Roadside Assistance, Sign and Drive service (a free jump-start, flat-tire change with your existing spare, or some fuel for an empty tank), Trip Interruption and trip routing, product and technical information, or anything else related to your Mercedes-Benz.

Please have the following information ready:

• Your Name
• Vehicle Identification Number
• Year, Model, and Color of Vehicle
• Phone Number
• Location of Vehicle
• Description of Problem

Mercedes-Benz Tele Aid

For owners that have subscribed to Tele Aid, roadside assistance is readily available at the push of a button. Simply explain the problem and the appropriate services will be alerted.

1. Push the Wrench Button for roadside assistance if you get a flat tire, run out of fuel, see a warning light on your dash, or for help with other mechanical issues.
2. Push the SOS Button to have us contact emergency services if you need help or see someone else that does.

You can also call roadside assistance for assistance
with the following:
 

• Sign and Drive service: running out of gas, a jump start,
• or a flat tire change with your spare
• Remote door unlock
• Stolen vehicle
• Traffic conditions
• Destination and driving directions
• Trip interruption service
• Product and vehicle information

MAKING OUR "BEST-IN-CLASS" ROADSIDE ASSISTANCE EVEN BETTER

Mercedes-Benz customers enjoy the peace of mind that comes from having "on-call" help available 24 hours a day. It is a standard that has long set us apart from other luxury car makers. We’re committed to constantly improving our "best-in-class" service, by providing additional benefits to our customers.

Enhanced free towing for out of warranty customers
Effective January 1, 2011 we are expanding our Roadside Assistance Program to include free towing to the nearest authorized Mercedes-Benz dealership for all eligible Mercedes-Benz customers who experience a mechanical issue or are involved in an accident. Free towing was formerly provided only for repairs covered under warranty.

Your vehicle must have been regularly serviced at an authorized Mercedes-Benz dealership prior to your Roadside Assistance request.

This added benefit provides another reason for servicing your vehicle at your authorized Mercedes-Benz dealer, where certified mechanics using only Genuine Mercedes-Benz parts provide the kind of care that will keep you and your Mercedes-Benz on the road for years to come.

If you have additional questions regarding the enhanced Roadside Assistance services, please call our program information hotline, at 1-888-454-9907.

*Roadside Assistance repairs could involve charges for services and parts. Depending on the circumstances, an outside service may provide Roadside Assistance repairs at the discretion of Mercedes-Benz USA LLC.